TicketryTicketryTicketry listens to the call, classifies the issue, and writes a clean, structured ticket note in your team's style. Runs entirely on your own machines — no cloud, no data ever leaving your network.
Two minutes, no slides — a real call goes in, a finished ticket comes out.
Techs are slammed, so documentation gets rushed, written from memory, or skipped — and it costs you in SLAs, knowledge, and billable accuracy.
Record the call or paste your rough notes. Ticketry does the writing — in your format.
Capture the call live, or drop in shorthand notes. Speech-to-text runs locally on your machine.
It classifies the issue into one of your ~30 recurring categories and drafts a structured, factual note — no invented details.
Feed it a few of your best notes and every ticket comes out in your team's exact style and structure.
Copy the finished note straight into ServiceNow, Zendesk, ConnectWise — any ticketing tool you already use.
Because Ticketry produces a clean, plain-text note, it drops into any ticketing or PSA system today — copy, paste, done. Native one-click sync is rolling out for the platforms MSPs and IT teams use most:
Don't see yours? It still works today via copy-paste — and tell us. We ship native integrations based on what customers actually use.
Every plan starts with a free pilot — no credit card, no commitment. All plans run on-prem and fully private.
💡 Founding-customer pricing: the first 10 shops lock in 50% off for life. · Save two months with annual billing.
No procurement maze, no six-week onboarding.
Tell me how your desk runs — ticketing system, call flow, note style.
We set it up on one tech's machine, tuned to your templates and categories.
Your tech uses it on real calls. Then you decide — no commitment until it's earned.
No. The speech-to-text and the AI both run on the technician's machine. There's no cloud processing, no third-party AI service, and no account with us that your data flows through. An optional cloud-AI mode exists for shops that want it — it's off by default and clearly labeled in the app when active.
No. Audio is transcribed in real time on the machine and immediately discarded — only the text remains, and it stays local. Recording-consent rules for calls still apply to your shop's own policies, as with any note-taking tool.
A reasonably modern Windows PC per technician. After a one-time setup it works fully offline. No servers, no per-call fees, no usage metering.
ServiceNow is integrated today — Ticketry creates new incidents or updates existing ones directly, caller attached, customer reply included. Every other system works via clean copy-paste, with native Zendesk and ConnectWise integrations on the roadmap.
The technician always has the final say: every field is editable before anything is filed, and the AI is constrained to facts stated in the call — it's explicitly built not to invent troubleshooting steps. Thin call, thin note. That's by design.
Ticketry is built by Avery Smith, an IT support tech from Cedar Rapids, Iowa, who spent years writing these notes by hand on a hospital help desk — and built the tool he wished he'd had.
“I spent years on a hospital help desk writing the same ticket notes over and over — usually from memory at the end of a long shift. Ticketry is the tool I wish I'd had, built so the data never has to leave the building.”
No slides — I'll run a live call through it and you'll watch the note appear.
Book a demo